- Priority Service Register
The Priority Services Register is a free service provided by suppliers and network operators to ensure those in more vulnerable situations receive extra support.
You will need to contact your own energy supplier and network operator but you can first find out more about what it means and who is eligible (includes those at pensionable age, those with a long term health condition or who are disabled, as well as those in a vulnerable position) from Ofgem.
- Register with your local supplier directly. Here are some to get you started but please do check who your suppliers are.
Southern Water - Register online, phone 0800 027 0800 or email email@example.com
Thames Water - Register online or phone 0800 009 3652
South East Water - Register online or phone 0333 000 2468
UK Power Networks - Register online or email firstname.lastname@example.org. There is also text help available for those who are deaf or hard of hearing
Financial Support and Advice
- Citizens Advice Bureau
Receive advice on a range of topics, such as benefits, health and debt. Enter your postcode to find your local office.
The general national advice line is 0800 144 8848 but you will be able to find the number for your local office by using the link provided and entering your postcode.
- Many local services, including volunteers centres can provide advice on where to seek local support and financial advice. Take a look at our Local Services page as part of our Knock and Check Resource Hub.
- Warm home discount scheme
You could get £140 off your electricity bill for winter 2020 to 2021 under the Warm Home Discount Scheme.
There are 2 ways to qualify for the Warm Home Discount Scheme:
- you get the Guarantee Credit element of Pension Credit - known as the ‘core group’
- you’re on a low income and meet your energy supplier’s criteria for the scheme - known as the ‘broader group’
- Cold weather payment
You may get Cold Weather Payments if you’re getting Pension Credit (along with others benefits, such as Income Support and Universal Credit).
You’ll get £25 for each 7 day period of very cold weather (zero degrees or below) between 1 November and 31 March.
- Winter fuel payment
If you were born on or before 5 October 1954 you could get between £100 and £300 to help you pay your heating bills.
You usually get a Winter Fuel Payment automatically if you are eligible and you get the State Pension or another social security benefit (not Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit).
If you’re eligible but do not get paid automatically, you will need to make a claim.
- Energy suppliers have an obligation under the Affordable Warmth Scheme (also known as The Energy Company Obligation (ECO) scheme) to help those claiming certain benefits, including Pension Guarantee Credit, and living in private housing. This means they have to provide support to make energy saving improvements, including repairing or replacing boilers.
- Grants to pay off energy debts or broken white goods
Some energy suppliers have set up trust funds that may be able to help you pay your fuel bills if you are in financial difficulties.
These trust funds are managed by an organisation called Charis. Charis can be contacted online or on 01733 421021
British Gas Energy Trust
Grants are available to their own customers as well as customers of other suppliers, to assist with domestic gas and electricity debts. Please check full eligibility.
npower Energy Fund
Grants are available to npower customers only and can be used towards the cost of domestic gas and electricity bills or to replace broken white goods such as cookers, fridges, fridge-freezers and washing machines.
Scottish Power Hardship Fund
Grants are available to Scottish Power customers who are experiencing difficulty paying their bills due to low income or other circumstances, such as illness. Those receiving Pension Credit may be eligible.
Any funds awarded can be used towards clearing debts with the provider by crediting the customer’s ScottishPower energy accounts
OVO Energy Fund
Grants are available to OVO Energy customers to help clear/pay off any debt on their OVO Energy account.
Applicants must have run up a debt on their gas or electricity account of at least £150, have an annual household income of no more than £16,190 and have a valid reason affecting your ability to pay.
E.ON Energy Fund
Provides grants to previous or current E.ON Energy customers to help towards paying off current or final E.ON energy debts or providing replacement household goods, such as washing machines, fridge freezers or boilers.
- Friends of the Elderly
Grants for older people living on low incomes.
More information on some of these funds is below: